Have you worked on a project where product requirements change half way through, drastically increasing scope? Perhaps there’s a need to iterate in the design phase far longer than originally planned? In Project Management, this type of impact on budget, timeline, and/or scope is often referred to as an ‘incident'. And in some shape or form, we’ve all had to manage an incident.
Clear communication internally to the project team and externally to the stakeholders/clients is critical for when the unexpected occurs. During this session, we’ll explore how to foster open and clear communication through the decision making (advice) process and incident management protocol. We’ll discuss how this method can be used to manage the high stakes during incidents, keeping them as low as possible, and how it can guide a potentially stressful situation and lead to positive outcomes.
At the end of this session, attendees will be able to:
- Efficiently respond to change without massive disruption to the project
- Deliver value to the client and enhance their experience of working with your team
- Use the session’s tools and techniques to improve internal team communication and build trust
While this is a Project and Program Management focused session, the discussion makes it especially appropriate for all members of and roles on a team (at all skill levels) who are working with a client.